1. Introduction
Active Recoveries respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect personal information when you visit our website, contact us, or request our vehicle recovery and roadside assistance services. We handle personal information in accordance with applicable UK data protection laws.
2. Contact Information
Business name: Active Recoveries
Location: Bradford, West Yorkshire, United Kingdom
Email: info@activerecoveries.co.uk
Telephone: 07411 250824
3. Information We Collect
Depending on how you interact with us, we may collect:
- Your name, telephone number and email address.
- Vehicle registration and relevant vehicle details.
- Your vehicle’s location and recovery destination.
- Details of your enquiry, booking or recovery requirements.
- Payment information where necessary to process a transaction.
- Technical information about your website visit, where collected.
Please provide only the personal information necessary for your enquiry or booking.
4. How We Use Your Information
We may use your personal information to:
- Respond to enquiries and provide quotations.
- Arrange and deliver vehicle recovery, towing and roadside assistance.
- Contact you about your booking or requested services.
- Process payments where applicable.
- Manage customer service enquiries and complaints.
- Maintain business records and comply with legal obligations.
- Protect our services and website and improve their operation.
5. Lawful Basis for Processing
We process personal information where we have a lawful basis under applicable data protection law. Depending on the circumstances, this may include fulfilling a contract, taking steps at your request before entering into a contract, complying with legal obligations, pursuing legitimate business interests or obtaining your consent where required.
6. Sharing Your Information
We do not sell your personal information. Where necessary and lawful, we may share relevant information with service providers, recovery partners or subcontractors involved in delivering a requested service, payment providers, professional advisers or public authorities where required by law.
We aim to share only the information necessary for the relevant purpose.
7. Data Storage and Security
We take appropriate measures to protect personal information against unauthorised access, loss, misuse or disclosure.
We retain personal information only for as long as necessary for the purpose for which it was collected, including providing services, maintaining business records, meeting legal requirements and resolving disputes. When information is no longer needed, we will securely delete or anonymise it where appropriate.
8. Cookies and Website Technologies
Our website may use cookies or similar technologies to support website functionality or, where applicable, measure website usage and performance.
The technologies in use may vary. Where required by law, we will obtain consent before using non-essential cookies or similar technologies. You may also manage cookies through your browser settings.
9. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request access to your personal information.
- Ask us to correct inaccurate information.
- Request deletion of your information in certain circumstances.
- Request restriction of or object to certain processing.
- Request data portability where applicable.
- Withdraw consent where processing is based on consent.
To exercise your rights, contact us at info@activerecoveries.co.uk. We may need to verify your identity before responding.
10. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing them with personal information.
11. Changes to This Policy
We may update this Privacy Policy when our business practices, website or legal requirements change. Any revised version will be published on this page with an updated date.
12. Complaints
If you have concerns about how Active Recoveries handles your personal information, please contact us at info@activerecoveries.co.uk.
You also have the right to complain to the UK Information Commissioner’s Office (ICO):
Website: https://ico.org.uk/
Telephone: 0303 123 1113