Terms and Conditions

Welcome to Active Recoveries. These terms explain how we work with you when you book our vehicle recovery, roadside assistance, towing, jump-start, tyre-change, fuel-delivery or winch-out services. We’ve kept them as clear and straightforward as we can.

By booking a service, accepting a quote, or letting one of our recovery operators attend your vehicle, you’re agreeing to these terms.

Active Recoveries
Bradford, West Yorkshire, United Kingdom
Phone: 07411 250824
Email: Info@activerecoveries.co.uk
Website: https://activerecoveries.co.uk/

Booking With Us

When you get in touch, we’ll ask for a few details so we can send the right help:

Your name and phone number
Where the vehicle is
The make, model, colour and registration
What’s gone wrong
Whether the vehicle can be driven
Anything that might make access tricky, such as car parks, underground areas or private land
Where you’d like it taken, if you need a tow

Please give us accurate information. If something turns out to be different from what we were told, we might not be able to do the job as planned, or the price might change.

Quotes and Pricing

Our prices depend on a few things:

The type of service you need
The size and type of vehicle
Where you are and how far we need to travel
The time of day (nights, weekends and bank holidays can cost more)
Traffic, weather and road conditions
Whether we need specialist equipment or extra help
Where the vehicle is going

Any quote we give is based on what we know at the time. If the job turns out to be different, for example the vehicle is bigger than we were told, access is restricted, or we need extra equipment, we may need to update the price. If that happens, we’ll explain why and agree it with you before we carry on.

Paying Us

Payment is due when the job is finished, unless we’ve agreed something different with you beforehand. We’ll confirm which payment methods we accept when you book or when the job is complete.

You’re responsible for paying the full amount for the service, including any extra charges you agreed to. If a payment isn’t made on time, we may take reasonable steps to recover what’s owed, which can include pursuing the debt through the proper channels.

Cancelling

You can cancel at any time before our operator has been sent out, and there’s no charge.

If you cancel after we’ve dispatched a recovery vehicle, or after it has reached you, we may charge a call-out or cancellation fee to cover our time and costs.

If we can’t finish a job because of something outside our control, we’ll talk through your options with you. We may still need to charge for time, fuel, mileage or work already done.

If you’re a consumer who booked by phone or online, you may have additional cancellation rights under UK law. Because breakdown services are usually urgent, by asking us to attend straight away you agree that we can start immediately, and you’d need to pay for any work already carried out.

What We Ask of You

To help us help you, please:

Move to a safe, accessible spot if you can do so safely
Give us accurate location details
Tell us about any known mechanical, electrical or safety problems
Take valuables and personal items out of the vehicle where practical
Make sure you’re allowed to request recovery for the vehicle (as the owner or with the owner’s permission)
Follow any reasonable safety instructions from our operator

Please don’t ask our team to do anything unsafe, unlawful or outside the service you booked. We also expect everyone to treat our drivers with respect.

Staying Safe at the Roadside

Your safety and our team’s safety come first.

If you break down on a motorway or a fast road, follow official roadside safety guidance. Get to a safe place if you can, switch on your hazard lights, leave the vehicle by the left-hand side, and stand well away from traffic.

If our operator decides that attending or recovering the vehicle would be too risky, they may decline or postpone the work. In that case, we may suggest you contact the police or another emergency service.

Your Vehicle and Your Belongings

We take proper care when handling your vehicle during recovery, towing and transport.

That said, we can’t be held responsible for:

Damage that was already there before we arrived
Damage caused by mechanical or electrical faults
Items left inside or on the vehicle
Loss or damage to personal belongings, unless it was caused by our negligence
Damage caused by an accident, collision, vandalism or a third party before we recovered the vehicle

Please take any valuables out, or secure them, before we move your vehicle, if it’s safe to do so.

Our Responsibility to You

We provide our services with reasonable skill and care. Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn’t allow us to limit. Your legal rights as a consumer aren’t affected.

Apart from that, our liability for any claim connected with a service is limited to the amount you paid for that service, unless the law says a higher amount applies.

We’re also not responsible for indirect or knock-on losses, such as lost income, missed appointments, travel or accommodation costs, or lost business, unless the law requires it.

Working With Partners

Sometimes we use approved partner recovery drivers or operators to complete a job. We expect them to meet the same service standards we do. We’re not responsible for the actions, vehicles, equipment or conduct of partners, except where we haven’t taken reasonable care in arranging the service.

Fuel Delivery

We can bring fuel to you, but it depends on availability and safety. In some places it isn’t allowed or isn’t safe, and we won’t be able to deliver there.

Please make sure you tell us the correct fuel type. If the wrong fuel is requested or supplied because of incorrect information, we can’t be held responsible for any resulting damage.

Tyre Changes

We can change your tyre if it’s safe and we have what we need: a usable spare wheel, your locking-wheel nut key, the right equipment and safe working conditions.

We might not be able to do it if:

There’s no usable spare
The locking-wheel nut key is missing
The vehicle is in an unsafe position
The tyre or wheel is badly damaged
Conditions at the roadside aren’t safe

If we can’t change the tyre, we’ll talk to you about taking the vehicle to a garage, tyre centre or another place of your choice.

Winch-Out Recovery

Before a winch-out, our operator will assess the site. They may need to look at the vehicle, the ground, the access route and the surroundings first.

We may decline a winch-out if it could damage the vehicle, put people at risk, damage property, or can’t be done safely with the equipment we have.

Delays and Things Outside Our Control

We always aim to reach you promptly, but we can’t guarantee exact arrival or recovery times. We’re not responsible for delays caused by things like:

Heavy traffic or road closures
Accidents or police incidents
Severe weather
Problems getting access to the vehicle
Very high demand for recovery services
Breakdown of our own equipment
Anything else outside our reasonable control

If we’re running late, we’ll keep you updated wherever we can.

If Something Goes Wrong

If you’re unhappy with any part of our service, please tell us as soon as you can and we’ll do our best to put it right.

Email: Info@activerecoveries.co.uk
Phone: 07411 250824

It helps if you include your name, contact number, vehicle registration, the date of the service and a clear description of the problem.

Your Privacy

We collect and use your personal information to provide our services, take payments, keep in touch about your booking and improve what we do. We handle your data in line with UK data protection law. For the full picture of what we collect and how we use it, please read our Privacy Policy.

Changes to These Terms

We may update these terms from time to time. The version on this page is the current one, and it applies to any service you request after the “last updated” date. It’s worth checking back every now and then.

Governing Law

These terms are governed by the laws of England and Wales, and any disputes will be dealt with by the courts of England and Wales.

Get in Touch

Questions about these terms? We’re happy to help.